We are excited to announce an enhancement in our support services. Starting November 15th, 2023, we will be introducing FAQ sections across various Support Apps in waves.

Key Points:

Affected Areas: Knowledge Base, Chat and Ticket Creation Forms, the Support Center App.

Change Description: Implementation of FAQ sections for quick access to answers.

Benefits:

• Users can now access quick answers to common queries directly within the support apps.
• Improved efficiency in issue resolution with readily available information.

Additional Information: In the event that users have more specific questions or require further assistance, they retain the option to raise a ticket with our Support Team.

We believe that this enhancement will significantly contribute to a smoother and more efficient support experience for our users.

Thank you for your attention to this matter.